Frequently Asked Questions
Everything you need to know about shopping with MAUVAIS.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking link and a unique tracking number to monitor its progress.
Do you offer international shipping?
Yes, MAUVAIS ships to over 50 countries worldwide. Shipping rates and delivery times are calculated automatically at checkout based on your location.
How do I know if a product is in stock?
Our inventory is updated in real-time. If you can add an item to your cart, it is currently in stock. If an item is sold out, you can sign up for notifications on the product page.